Tech Helper

I need to configure my Router further:


  1. Make sure that you do not have any proxy server software (such as LanBridge or Sygate), firewall software (such as ZoneAlarm, BlackIce Defender, or WatchDog), or Internet log-on software (such as Enternet 300 or Ivasion Winpoet) installed.

  2. Check your browser's properties. Click here for directions.

  3. Ping the Router by bringing up the DOS prompt and typing in "ping 192.168.1.1" - click here to see how.

  4. Check your Router for the correct IP address.

    If you are running Windows 95 or 98:

    Go to Start, Run, type in "command" and press Enter. At the DOS prompt, type in "winipcfg."

    If you are running Windows NT or 2000:

    Go to Start, Run, type in "command" and press Enter. At the DOS prompt, type in "ipconfig/all."
    Check your Router's IP Address, Subnet Mask, Default Gaateway, and DNS server data to make sure they are correct.


    IP Address192.168.1.2-99
    Subnet Mask 255.255.255.0
    Default Gateway192.168.1.1
    DNS Server Data* from your ISP


  5. If all else fails, restore your Router's factory default settings by pressing the "Reset" button with the tip of a pencil or a paper clip. Shut down and power on all your hardware, starting with the PC. Wait 30 seconds between each device to give each a moment to refresh its settings.

  6. After resetting factory defaults on your Router, shut down all your devices starting with the PC. Then try step 4 again, using the "Winipcfg" command, or the "ipconfig/all" command.

    If resetting defaults does not display the correct data, try clicking on "Release All," then "Renew All" if you use Windows 95 or 98.

    If you use Windows NT or 2000, enter "ipconfig/release," then "ipconfig/renew." Then check your refreshed data by entering "ipconfig/all" again.

  7. If your TCP/IP Settings display the data in the chart above, click here to test your Internet access (Click "Back" to return to this page).

    If your TCP/IP Settings still do not display the data in the chart above, click here for More Help.